STORE POLICY
Because We Care
At reen & ley, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
What You Need to Know
​Domestic Shipping (United States)
​
-
Standard Shipping (Purchase under $100)
Flat rate of $10.00 USD
-
Standard Shipping (Purchase over $100)
Free Shipping
The estimated delivery is about 3-7 business days
RETURNS AND REFUNDS
This Refund and Return Policy(“Policy”) applies to the following purchase: Online Purchase
General Policy
-
For hygienic purposes, we do NOT accept RETURN or EXCHANGE on all jewelry, unless faulty.
-
Unauthorized returns will not be accepted. We reserve the right to reject returns that do not comply with our return policy.
-
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Cancellation and Change of Mind
We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.
Products Damaged During Delivery
​
In the event that the order has been damaged during delivery:
-
Be sure to get in touch with us as soon as possible by providing the order number and photo/s of the damage in transit
-
Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged products
-
Proof of purchase is required
We will arrange to collect the damaged product and might replace it with an equivalent product or refund it, provided that you have contacted us within 5 days from the date of receiving the product.
PRIVACY AT REEN & LEY
All about Information Security
​
The safety of your information is really important to us. Any personal information given will be protected and will not be disclosed to any third parties. We may use your contact information to contact you directly regarding promotions, events, or sales. If you wish to not be contacted in this way simply email us via the contact us section of the website. reen & ley will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. Added online security to protect your ordering process. Added online security to protect your information from unauthorized use is provided by SSL (Security Sockets Layer) encryption. An SSL is a protocol that encrypts your information into codes so that it is kept secure while being transferred via the internet. At BBR.Studio, your personal information is 100% confidential.